Shipping & Returns

POSTAGE / SHIPPING

We use Royal Mail and Courier Services to send you your goods.

The PRICE of shipping/postage is determined by:-

  1. The WEIGHT of your consignment
  2. The VALUE of your consignment
  3. The SHIPPING ADDRESS (destination) of your consignment
  4. The SHIPPING/POSTAGE option you select when you check-out.

As the final price is VARIABLE, depending on the above options, and is calculated to your unique order, the total amount will be reflected on the SHOPPING CART PAGE. So you have an opportunity to see the cost of goods, the cost of postage AND the total, while you view the shopping cart page, and BEFORE you go to check-out.

This total is also shown to you at check-out, so you have an opportunity to review the total price BEFORE you confirm any order.

The shopping cart page shows you the SHIPPING (postage) OPTIONS and the COST of each option available to you. These options are determined by the SHIPPING DESTINATION ADDRESS you choose, and can change if you select different countries/regions.

Foreign country addresses, for example, will only be offered Airmail as a postage/shipping option.

UK shipping destinations are offered more options, including:

  • Royal Mail 1st Class Postage.
  • Royal Mail 2nd Class postage.
  • Large Packages / Parcels (Various services are offered, including ParcelForce and Courier Services). A small packaging and handling fee is included in the total for this option WHERE OFFERED.

All foreign addresses will only be given an Airmail option.
 

PLEASE NOTE: We do not sell or ship items to all countries.

IN ADDITION TO THE UK, these are the foreign countries in which we conduct business:-

Australia
Austria
Belgium
Canada
Channel Islands
Cyprus
Denmark
Finland
France
Germany

Gibraltar
Greece
Italy
Luxembourg
Malta
 
Netherlands
New Zealand
Norway
Portugal
ROI Republic of Ireland
Spain
Sweden
Switzerland
Thailand
United States

HOW YOU SELECT A POSTAGE OPTION

You select your postal/shipping option during the CHECK-OUT PHASE of your visit. The site will automatically update total payment due after your selection is made.

If you wish to send your item to a different postal address, you can add this address at the CHECKOUT PHASE. Again, the site will automatically update to show postage options relevant to the shipping destination you choose.

Product prices therefore exclude shipping/postage costs.

Please note that we are subject to the efficiencies of the postal service. Royal mail does not guarantee 24-hour / next-day delivery for first-class mail but states that items sent 1st class can take up to three working days to arrive at their destination. Royal Mail indicates on their website that an average of 93% of first-class postal items do get delivered within 24 hours (business days and on Saturdays). For 2nd class postage, items can take between three and five days to arrive at their destination.

We do not normally provide tracking for mail items posted nationally in the UK, and nor do we use recorded delivery or signed-for options for most standard purchases. We feel that this would add substantially to the mailing costs, and in some cases, postage may then cost more than the value of the goods being posted. Bulk-orders might be mailed using signed-for delivery, and all consignments valued at more than £100 will be mailed using signed-for receipt options. In all cases, the cost of mailing is for the customer's account.

However, where there is an OPTION shown for tracked mail, you may select that option should you wish.

Customers may also collect their goods from our trading address, or arrange for a courier service to collect goods during UK business hours (09h00 - 17h00 Mon to Fri). The cost of such collection is for the customer's account. We do not levy a collection fee, so the cost to you is whatever your courier service charges you. Please contact us prior to collection as the office is occasionally closed to visitors.


WHEN YOUR ORDER WILL BE SHIPPED/POSTED

If your order requires BESPOKE PRODUCTION or PERSONALISATION, shipping is calculated from the point at which your goods are finally manufactured and not necessarily from the date or time you placed your order.

Orders are normally shipped within 24 hours of receipt of your order (weekdays). We will endeavour to dispatch orders placed over weekends and public holidays before 5pm on the next working day.

Over BUSY PERIODS we may have a time lapse between receiving your order, and the point at which tags are completed.

Some personalised products can take several days to manufacture. Where this is the case for any given product, we alert you to this on that product's information page.

 

CANCELLING YOUR ORDER

You have a legal right to cancel your order, subject to the provisions of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations (2013).

We draw your attention to PART 3, Paragraph 28 (1) (b) of these regulations in which it states:


Limits of application: circumstances excluding cancellation

28.  (1)  This Part does not apply as regards the following—

(b) the supply of goods that are made to the consumer’s specifications or are clearly personalised;


If/When you order any goods from us that are NOT personalised, or made-to-order, your right to cancel the order for those goods remains.

This will apply even if the WHOLE OR PART of your order comprises goods that are NOT personalised.

We will also accept cancellations where personalisation of the goods had not entered production. So it is important to contact us as soon as possible if you have ordered personalised goods, and then wish to cancel the order before you receive anything. If we have not begun to personalise any goods, you will be entitled to cancel the order. It is important that you contact us as soon as you can - either by phone, email, or calling at our office in person.

We appreciate that it is somtimes necessary to cancel an order - even when the goods have been personalised, and we will use our discretion in these cases. But it is important to note that in the case of bespoke goods, we are not legally obliged to cancel orders for such goods, if they have already been made.

 

EFFECTS OF CANCELLATION AND REFUNDS PROCEDURE

If you cancel a contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you which may soil or wear down the goods.

We will make the reimbursement without undue delay, and not later than –

(a) 14 days after the day we receive back from you any goods supplied, or

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly requested a different payment method for the refund. Please note, we will not post cash to you.

 

RETURNS

We accept returns for the following:

  • The product(s) we have sent you is/are defective through a manufacturing error.
  • The product(s) we have sent you is/are not those specified in your order.
  • You have cancelled your order and the cancellation meets the requirements of the law.

We will provide replacement goods, OR refund you, when the above conditions warrant it. Please endeavour to return goods in their original packaging where possible.

Unless we agree to cover the cost of returns (a determination we will discuss with you when you request a return of the goods), the cost of returning the goods is for your account.

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